HBC Complaint Process
Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, Rev. Randy Barker.
(910) 892-3178 ext. 221
rbarker@heritagebiblecollege.edu
Academic
If you have a complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue. If not, contact the departmental chair:
2. The Department Chairs:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email: jparker@heritagebiblecollege.edu
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email: pnewton@heritagebiblecollege.edu
Pastoral Ministry: Dr. Elvin Butts
Telephone: (919) 820-6710
Email: ebutts@heritagebiblecollege.edu
Worship and Music: Dr. Otis Autry
Telephone: (919) 451-4332
Email: oautry@heritagebiblecollege.edu
If the matter has not been satisfactorily resolved, contact the next person or persons:
3. The Academic Dean: Mr. Stephen Rzonca
Telephone: (910) 892-3178, ext 228 or (910) 257-2047
Email: srzonca@heritagebiblecollege.edu
4. The President of Heritage Bible College: Rev. Randy Barker
Telephone (910) 892-3178, ext. 221
Email: rbarker@heritagebiblecollege.edu
If the matter has still not been satisfactorily resolved, you may contact the accrediting agency for HBC:
5. TRACS (Transnational Association of Christian Schools and Colleges) See “Complaint Packet” at
http://www.tracs.org/documents/2.ComplaintInformationSheet-AgainstInstitution_000.pdf
6. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, Rev. Randy Barker.
(910) 892-3178 ext. 221
rbarker@heritagebiblecollege.edu
Academic
If you have a complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue. If not, contact the departmental chair:
2. The Department Chairs:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email: jparker@heritagebiblecollege.edu
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email: pnewton@heritagebiblecollege.edu
Pastoral Ministry: Dr. Elvin Butts
Telephone: (919) 820-6710
Email: ebutts@heritagebiblecollege.edu
Worship and Music: Dr. Otis Autry
Telephone: (919) 451-4332
Email: oautry@heritagebiblecollege.edu
If the matter has not been satisfactorily resolved, contact the next person or persons:
3. The Academic Dean: Mr. Stephen Rzonca
Telephone: (910) 892-3178, ext 228 or (910) 257-2047
Email: srzonca@heritagebiblecollege.edu
4. The President of Heritage Bible College: Rev. Randy Barker
Telephone (910) 892-3178, ext. 221
Email: rbarker@heritagebiblecollege.edu
If the matter has still not been satisfactorily resolved, you may contact the accrediting agency for HBC:
5. TRACS (Transnational Association of Christian Schools and Colleges) See “Complaint Packet” at
http://www.tracs.org/documents/2.ComplaintInformationSheet-AgainstInstitution_000.pdf
6. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”