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HERITAGE BIBLE COLLEGE
  • Home
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      • BRE - Pastoral Ministry Major
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    • Programs Offered >
      • BRE - Pastoral Ministry Major
      • BRE - Worship And Music Major
      • BRE - Biblical Studies - Christian Counseling
      • BRE - Biblical Studies - Discipleship
      • BRE - Biblical Studies - Missions and Evangelism
      • BRE - Biblical Studies - Youth Ministry
      • Associate in Christian Studies (ACS)
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HBC Complaint Process

HBC Student Complaint Form

Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, Rev. Randy Barker.
 
(910) 892-3178 ext. 221

rbarker@heritagebiblecollege.edu
P.O. Box 1628
Dunn, NC 28335
 
Academic
If you have a formal complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue. If not, contact the departmental chair:
 
2. The Department Chairs:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;

Email:  jparker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
 
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email: 
pnewton@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
 
Pastoral Ministry: Dr. Elvin Butts
Telephone: (919) 820-6710
Email: 
ebutts@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
 
Worship and Music: Dr. Otis Autry
Telephone: (919) 451-4332
Email:
oautry@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
 
If the matter has not been satisfactorily resolved, contact the next person or persons:
 
3. The Academic Dean: Mr. Stephen Rzonca
Telephone: (910) 892-3178, ext 228 or (910) 257-2047
Email:
srzonca@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
 
4. The President of Heritage Bible College: Rev. Randy Barker
Telephone (910) 892-3178, ext. 221
Email:
rbarker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
 
Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.

If the matter has still not been satisfactorily resolved, you may contact the accrediting agency for HBC:
 
5. TRACS (Transnational Association of Christian Schools and Colleges):

https://tracs.org/resources/
TRACS - Complaint Information Sheet
TRACS - Complaints Against Member Institutions Procedures
TRACS - Complaint Processing Form

6. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”


If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with
The North Carolina Post-Secondary Education Complaints unit.  Please review the
NC Post-Secondary Education Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
919-962-1000
Website: North Carolina Post-Secondary Education Complaints
For more information, send an email to: studentcomplaint@northcarolina.edu.
Physical Address:
494 Antioch Church Road
Dunn, North Carolina 28334
Mailing Address:
P.O. Box 1628
Dunn, NC 28335

Phone:
(910) 892-3178




The Mission of Heritage Bible College is to develop servant leaders with a Christ-centered worldview and
a distinct Christian character, equipping them for committed service by providing
excellent biblical, academic, and practical training.

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  • Home
  • Apply Now!
  • Academics
    • Programs Offered >
      • BRE - Pastoral Ministry Major
      • BRE - Worship And Music Major
      • BRE - Biblical Studies - Christian Counseling
      • BRE - Biblical Studies - Discipleship
      • BRE - Biblical Studies - Missions and Evangelism
      • BRE - Biblical Studies - Youth Ministry
      • Associate in Christian Studies (ACS)
    • Faculty Directory
    • Academic Catalog
    • Class Schedule
    • Library
  • Admissions
    • Financial Aid
    • Tuition and Fees >
      • Explanation of Fees
    • How to Apply
  • Accreditation
  • Support HBC
    • Online Giving
    • Club 1660
    • Scholarships
    • Giving Assistant
    • Alumni
  • About
    • History
    • Mission Statement
    • Core Values
    • Statement of Faith
    • Programs Offered >
      • BRE - Pastoral Ministry Major
      • BRE - Worship And Music Major
      • BRE - Biblical Studies - Christian Counseling
      • BRE - Biblical Studies - Discipleship
      • BRE - Biblical Studies - Missions and Evangelism
      • BRE - Biblical Studies - Youth Ministry
      • Associate in Christian Studies (ACS)
    • Contact Us
    • Administration & Staff
    • Board of Trustees
    • Awards & Accolades
    • Institutional Information
    • Campus Safety & Security
  • Student Complaints
  • Student Life
  • Calendar
  • Forms