HBC Complaint Process
HBC Student Complaint Form
Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, President Stephen Rzonca.
(910) 892-3178 ext. 228
srzonca@heritagebiblecollege.edu
P.O. Box 1628
Dunn, NC 28335
Academic
If you have a formal complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue. If not, contact the departmental chair:
2. The Department Chairs:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email: jparker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email: pnewton@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Pastoral Ministry: Dr. Elvin Butts
Telephone: (919) 820-6710
Email: ebutts@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Worship and Music: Dr. Otis Autry
Telephone: (919) 451-4332
Email: oautry@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
If the matter has not been satisfactorily resolved, contact the next person or persons:
3. The Academic Dean: Mrs. Dana Schaefer
Telephone: (910) 892-3178, ext 221
Email: dschaefer@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
4. The President of Heritage Bible College: Rev. Randy Barker
Telephone (910) 892-3178, ext. 221
Email: rbarker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.
If the matter has still not been satisfactorily resolved, you may contact the accrediting agency for HBC:
5. TRACS (Transnational Association of Christian Schools and Colleges):
https://tracs.org/resources/
TRACS - Complaint Information Sheet
TRACS - Complaints Against Member Institutions Procedures
TRACS - Complaint Processing Form
6. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”
If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with
The North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
919-962-1000
Website: North Carolina Post-Secondary Education Complaints
For more information, send an email to: studentcomplaint@northcarolina.edu.
Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, President Stephen Rzonca.
(910) 892-3178 ext. 228
srzonca@heritagebiblecollege.edu
P.O. Box 1628
Dunn, NC 28335
Academic
If you have a formal complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue. If not, contact the departmental chair:
2. The Department Chairs:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email: jparker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email: pnewton@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Pastoral Ministry: Dr. Elvin Butts
Telephone: (919) 820-6710
Email: ebutts@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Worship and Music: Dr. Otis Autry
Telephone: (919) 451-4332
Email: oautry@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
If the matter has not been satisfactorily resolved, contact the next person or persons:
3. The Academic Dean: Mrs. Dana Schaefer
Telephone: (910) 892-3178, ext 221
Email: dschaefer@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
4. The President of Heritage Bible College: Rev. Randy Barker
Telephone (910) 892-3178, ext. 221
Email: rbarker@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335
Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.
If the matter has still not been satisfactorily resolved, you may contact the accrediting agency for HBC:
5. TRACS (Transnational Association of Christian Schools and Colleges):
https://tracs.org/resources/
TRACS - Complaint Information Sheet
TRACS - Complaints Against Member Institutions Procedures
TRACS - Complaint Processing Form
6. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”
If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with
The North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
919-962-1000
Website: North Carolina Post-Secondary Education Complaints
For more information, send an email to: studentcomplaint@northcarolina.edu.